Core User Guide
User Input
- Adaptive Cards: Adaptive Cards can be used as UI components for WebChat 2.
- Reason Codes: Reason Codes are displayed in reports to see how many agents were not available because of lunch or any other given reason.
- CallClassifications: CallClassifications can be used to Tag conversations by using the Extension window.
- CannedResponses: Canned Responses can be used as Predefined responses by using the WebAgent in combination with the TextHandler.