Core User Guide
- Reason Codes Reason Codes are displayed in reports to see how many agents were not available because of lunch or any other given reason.
- CallClassifications CallClassifications can be used to Tag conversations by using the Extension window.
- CannedResponses Canned Responses can be used as predefined responses by using the WebAgent in combination with the TextHandler.
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Thanks for taking the time to give us some feedback.