- IVR Questions IVR allows customers to interact with Anywhere365 via telephone keypad, after which they get redirected to Skill.
- Quality Monitoring The Quality Monitor can be used to measure the quality of a dialogue, also known as Agent Rating.
- OutboundDialer Calls OutboundDialerCalls is the list of numbers which are needed to be Called in the Outbound Dialer
- Inbound Routing Inbound / Direct Routing, also known as C-Level Routing, is when an Agent is called directly.
- UCC Routing UCC Routing can be used to change the behavior of the Contact Center when a certain address / URI is recognized.
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