Dialogue Cloud

Retention Policy

Note For SharePoint Online and/or SharePoint Template 6.0 or higher, the Retention Policy scheduled task needs to be activated. Configure Retention Policy for SharePoint Template


Retention Policy is used to clean up old record. For example recordings older the 30 days.


Explanation per field




Name of the Policy. Can be used as notation field.


The list where the Retention Policy needs to clear old records.

Values: .Recordings, Call Summary, Voicemails, OutboundDialerCalls, InboundScreenRecordings, OutboundScreenRecordings

Retention Period (Days)

Items older than this value will be removed.


Configure if the Retention Policy needs to be active:

  • TRUE = Retention Policy will be used

  • FALSE = Retention Policy is disabled


Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.