Audio Files
Purpose
Audio files are recorded questions that can be used within the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., Queue, Hold or Quality Monitoring.
Explanation
Audio files can be linked with IVR Questions. By doing so the audio file overrules TTS (Text-to-Speech).
Uploading an audio file is easy. Select a local file, upload it to SharePoint and use link it with an IVR Question. Filenames of audio files will be displayed in SharePoint, so make use of clear filenames for your own convenience.
Audiofile Format
- Audio files can be .Wav, .WMA or .MP3.
- Preferable MONO.
- File size around 2 MB, to prevent long loading times. (Bigger files can be used)
Training Video
Explanation per field
In order to manage Audio Files, the following screen should be filled in:
|
Item |
Description |
|---|---|
|
Name |
By clicking the “Browse…” button a local file that should be uploaded to SharePoint, can be selected. |
|
Title |
This field the name of the file must be entered, this will be used to select the audio file. Warning Needs to be added manual. |
|
Overwrite existing files |
Ticking this box will overwrite old files that have the same filename. |
Audio files Upload/Remove
Audio files can be uploaded or removed.
Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.
Upload Audio files
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Open the Audio files list
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Select the “Add new item” button.
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Select the Audio file by clicking the “Browse…” button.
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Select the “OK” button
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Select the “Save” button.
Remove Audio files
Warning The administrator is responsible for removing potential links with other entries in the database (e.g. IVR Questions).
Warning Needs to be added manual.
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Open the Audio files list
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Tick the respective Audio File
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Select the “Delete Item” button.