Managing Audio Files
Your own audio files can be used as 'clips' within the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., Queue, Hold or Quality Monitoring.
Explanation
Audio files can be linked with IVR Questions. By doing so the audio file overrules TTS (Text-to-Speech).
Uploading an audio file is easy. Select a local file, upload it to SharePoint and use link it with an IVR Question. Filenames of audio files will be displayed in SharePoint, so make use of clear filenames for your own convenience.
Audiofile Format
- Audio files can be .Wav, .WMA or .MP3.
- Preferable MONO.
- File size around 2 MB, to prevent long loading times. (Bigger files can be used)
- File name doesn't contain any special characters.
Training Video
Explanation per field
In order to manage Audio Files, the following screen should be filled in:
Item | Description |
---|---|
Name | By clicking the “Browse…” button a local file that should be uploaded to SharePoint, can be selected. |
Title | This field the name of the file must be entered, this will be used to select the audio file. Warning: Needs to be added manually. |
Overwrite existing files |
Ticking this box will overwrite old files that have the same filename. |
Audio files Upload/Remove
Audio files can be uploaded or removed.
- Open the Audio files list
- Select the “Upload” button.
- Select the Audio file by clicking the “Browse…” button.
- Select the “OK” button
- Fill in the Title field.
- Select the “Save” button.
- Open the Audio files list
- Tick the respective Audio File
- Select the “Delete Item” button.