Learn about PSTN Agents

Introduction

PSTN Agents are a new feature in 6.3 that allow you to use a lineuri (e.g., tel:+31612345678) instead of a sipuri for agents (e.g., sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:agent@example.com).

 

Requirements

 

PSTN Agents Licensing

To use PSTN agents, the following licensing rules must be followed:

 

Configuration

​​Note Adding a PSTN agent in SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 6.0 or lower needs to be doe using 'Edit' this list option.

 

For 6.4 additional configuration is needed. The PSTN Presence source needs to be enabled explicitly in the XML configuration of your UCC:

<PresenceProvider>

<PstnPresenceSource enabled="true" />

</PresenceProvider>

If you upgraded from 6.3 to 6.4 using the provided update script the PstnPresenceSource will be already added to your XML configuration.

 

Presence Emulation

​The UCC emulates presence for PSTN agents. If an agent is in a UCC call the presence of the agent will be set to 'busy'. If the agent is not in a call the presence will be set to 'available'.