How to handle customer voicemails with Autonomous Dialer
Note Enterprise license and higher
When using the Autonomous Dialer to contact customers, the scenario can occur that the voicemail of a customer accepts. In this case you want the leave a professional message in the voicemail.
- UCC configured with Autonomous Dialer, Learn More
- Create the IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. you would like to offer to the customer, Learn More
- Additional, change the Welcome Message
- Set action to disconnect
- Set ChoiceTimeout 5 seconds
- Add an message to the Answer or AudioAnswer notifying that you have reached there voicemail and will try another time.
How to use
- Autonomous Dialer item is scheduled.
- Autonomous Dialer calls customer.
- Customer doesn't accepts and the call is routed to the voicemail of the customer.
- The ChoiceTimeout timer reaches 5 seconds and will play the automatic message.
- Customer hears the automated message.
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