How to Configure UCC Timezone

Introduction

When in an Anywhere365 environment with multiple timezones. Each UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. can have it's own timezone. Configuring timezones will have effect on:

  • Business hours

  • Holidays

  • Timerjobs

  • Workjobs

  • CDR Database

 

How to Configure UCC Timezone

Core 6.0 (or higher) with SharePoint 2013 or higher

  1. Navigate to the UCC settings site

  2. Open Site Settings (top right corner)

  3. Under Site Administration open Regional settings

  4. Use the drop down Time zone to select the desired timezone

  5. For all changes to apply, you need to restart the UCC.

 

Core 5.0 (or lower) or SharePoint 2010

  1. Navigate to the UCC settings site

  2. Open Site Settings (top right corner)

  3. Under Site Administration open Regional settings

  4. Use the drop down Time zone to select the desired timezone

  5. Open the list Settings

  6. Add new item

  7. Enter as TimeZone as key

  8. Use the drop down Value to select the desired timezone

  9. For all changes to apply, you need to restart the UCC