How to configure Teams Hunter
Note Requires Anywhere365 Dialogue Cloud for Teams Licensing (Cloud OPEX Licenses)
Cannot be used in combination with an Onpremise LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. / Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. and Anywhere365 implementation.
When a call is offered to a FederatedFederation makes it possible to communicate with customers, suppliers, partners and others, via Lync Server 2010 and Lync Server 2013, which are not in the same Lync environment. Teams Agent, the transferred-by header is not visible in the toastA toast is a skype instant message notification.. Therefore it is not clear whether the call is a direct / personal call, or a call offered through Anywhere365.
Also Teams is unable to show a subject (at time of writing this article).
We therefore introduced a new setting UseTeamsHunter (boolean). What this setting does is the following
It always sets the Transferred-By header with the identity of the uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. (so it is clear the call is coming from a ucc)
It impersonates the invite as the incoming participant (Customer)
It declines the following settings
UseOriginalIdentityWithOutbound AlternativeCallerId (Agent)
We also introduced another setting TeamsAnonymousImpersonateUri (sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. uri) Teams is unable to transfer calls if the remote participants identity is anonymous.
Using this setting the identity is overwritten with the contents of TeamsAnonymousImpersonateUri if the remote participant is anonymous, a Teams client is then able to transfer the call.
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