How to configure Teams Hunter

When a call is offered to a FederatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. Teams Agent, the transferred-by header is not visible in the toastA toast is a Skype for Business instant message notification the user receives on his desktop.. Therefore it is not clear whether the call is a direct / personal call, or a call offered through Anywhere365.

Also Teams is unable to show a subject (at time of writing this article).

We therefore introduced a new setting UseTeamsHunter (boolean). What this setting does is the following

It declines the following settings

  • UseOriginalIdentityWithInbound

  • UseOriginalIdentityWithOutbound AlternativeCallerId (Agent)

  • IsAttendant

  • UseImpersonation

  • EnableTemporarilyUnavailable

We also introduced another setting TeamsAnonymousImpersonateUri (sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. uri) Teams is unable to transfer calls if the remote participants identity is anonymous.

Using this setting the identity is overwritten with the contents of TeamsAnonymousImpersonateUri if the remote participant is anonymous, a Teams client is then able to transfer the call.