How to configure Skype chat

Note Small Business license and higher.

Introduction

In the following scenario we will show you how to setup Skype chat.

This scenario can be useful when you want internal users using chat to connect with your contact center.

 

Requirements

  • A default configured UCC

 

Configure

  1. Create Endpoint
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  2. Create Chat Skill
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  3. Add Endpoint to Endpoint list

    1. Title = sip:[Endpoint Uri]

    2. Action = Skill

    3. Modality = Chat

    4. Skill = Created Chat Skill

  4. Restart UCC

  5. Assign Agents to Chat Skill
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