How to configure skill dependency on Message Busy
With skill dependency you can overwrite the escape skill on message busy, based on your current skill. This is useful when each skill has its own Office365 voicemail.
A default configured UCC
Below an example if you want to have a language dependent escape:
If you skill isn't in the dependency list, it will use the default. In this case "BackOffice".
First make sure you have all the Skills you need.
Go to your IVR Questions list
Edit the Message Busy
Make sure you have an action selected with a skill
Check the Enable Skill Dependency box
Click on the Add icon
Map your source skill (skill the user is in) to the destination skill (skill the user needs to go to)
(Optional) Repeat for each skill
Click on Update
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.