How to configure parallel hunting

Note Only for Audio.

Introduction

A customer calls the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. and multiple Agents are available. If the strategy to select an Agent is “Parallel” Anywhere365 will call all Agents at the same time. (Up to 4 Agent at the same time)

 

Configuration

  1. Open the Settings list on SharePoint

  2. Change the setting to HuntingMethod to Parallel

  3. (Optional) Increase the value of Maxreservations to hunt more agents (max 4)

    Note When hunting 4 agents parallel, make sure you have 4 system endpoints, Learn More