Dialogue Cloud

How to configure Music on Hold

Note A Corporate license or higher is required.


In the following scenario we will show you how to setup Music On Hold and Music in the Queue.





  1. First make sure you have at least one music file ready in the Audio files.
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  2. Next create a Playlist.
    Learn More

  3. Next go to Settings and add

    1. OnHoldPlayList, this one is used when the Agent puts the Customer on Hold.
    2. QueuePlayList, this one is used when the Customer enters the queue (after the queue position message)

    Note If the agent has music on hold active on the client, the UCC will not start the OnHoldPlayList