How to configure Chat Recording

Introduction

With Chat Recording you can read back the chat conversations directly from the Anywhere365 Dialogue Intelligence reports or use the information for example in Machine Learning.

 

Requisite

  • License needs to be Corporate or higher

 

How to Configure Chat Recording

  1. Add the following setting in the Settings list
    1. EnableChatLogRecording– with value true

 

See Chatlog

You can see the chatlog in the Specific Chat report in the Dialogue Intelligence, Learn More