How to change frontendpool for Trustedapplicationendpoints

  1. Stop the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. service

  2. Run:

    Get-CsTrustedApplicationEndpoint | Select LineURI, ownerurn, displayname, sipaddress, displaynumber, conferencingpolicy,externalaccesspolicy, voicepolicy | Sort-Object ownerurn, sipaddress | Out-GridView

  3. Copy the output into the “Blank Input” tab of Endpoint.xlsx document (can be requested on the Support Portal).

  4. On the “Variables” tab fill in:

    1. SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. Domain in cell B1

    2. New TrustedApplicationPool name in cell B2

  5. Select all items on “Blank Input” and copy the items to the “Formulas” tab, beginning at cell F2

    1. All necessary PowerShell commands, needed for this migration are now automatically generated from column O and further.

    2. This is an extra backup.

  6. Create a backup of all applications and endpoints via the SAVEAPPS script (inside HELPERSCRIPTS folder of latest UCC build). Say Yes to delete the apps, a backup will be created in the SAVEAPPS folder.

  7. Open the LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. of Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. topology builder (e.g. on a front-end server) and remove the current TrustedApplicationPool (or server when single server pool)

  8. Publish the topology

  9. Add the Lync 2013 or Skype for Business TrustedApplicationPool (both servers can already be added to the pool) (or server when single server pool) with the new front end pool as next hop

  10. Publish the new topology

  11. Run the Restore apps script (found in the HELPERSCRIPTS folder)

  12. Start the UCC service