Configure Dial Code Prompt
Prerequisites
Before entering the dial code prompt, the prompt needs to be successfully loaded to take effect.
Change Announcements
- Open the Prompt List
- Edit "DialCodeIdentityPrompt"
- Change Welcome or AudioFile
- Save
Explanation per field
In order to manage Dialcodes, the following field could be filled in:
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Dial Code- The code the customer needs to enter.
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Skill- The Skill that is chosen after entering the dial code
Dial Codes Create/Edit/Remove
A Dial Codes can be created, edited or removed.
Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

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Open the Dial Codes list.
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Select the “Add new item” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.

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Open the Dial Codes list.
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Tick the respective Dial Codes.
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Select the “Edit Properties” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.

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Open the Dial Codes list.
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Tick the respective Dial Codes.
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Select the “Delete Item” button.
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