Install AutoAttendant Prompt
Note This feature requires an additional prompt. Extra license may be required. Please contact your Sales Contact to verify.
Create AutoAttendant list
- Download the package to create the AutoAttendant list
- Unzip package
- Fill in properties
- Site = URL or UCC site
- Username = User to connect to SharePoint
- Password = Password of User
- Open PowerShell as Administrator
- Run createAutoAttendantList.ps1
Add Prompt to Prompt list
- Open the Prompt list
- Select "New Item"
- Use "AutoAttendantPrompt" as PromptId
- Select "Save"
Create Dial Codes IVR Questions
- Open the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Question list
- Select "New Item"
- Use "AutoAttendantPrompt" as Title
- Use "Prompt" as Action
- Use "Welcome Message" as Parent Question
- Enter a valid Choice
- Use "AutoAttendantPrompt" as Name
- Select "Save"
- Select "New Item"
- Use "Question invalidcode" as Title
- Enter a valid Choice
- Use "Answer" or "AudioAnswer" as feedback for an incorrect response.
(optionally also configure an Action) - Select "Save"
Edit Prompt in Prompt list
- Open the Prompt list
- Edit the "AutoAttendantPrompt"
- Use "Question invalidcode" as Sad
- Select "Save"
Add Prompt setting
- Open the Settings list
- Select "New Item"
- Use "NoPromptReceivedTimeout" as Title
- Select "Save"
- Select "New Item"
- Use "MaxPromptResults:" as Title
- Enter a number as value, 5 for example
- Select "Save"
Add Prompt to Config
- Login on the Anywhere365 Server
- Open file ‘Config.xml’ for editing purposes.
Tip First make a backup of the file to prevent problems!
6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml
6.0: C:\Program Files\Anywhere365\Core\Config.xml
5.0: C:\Program Files\UCC\Config.xml
- Add the following core to the UCC
Note Prompt dll files needs to be placed on the correct location first. Files can be requested in the support portal.
<Prompts path="prompts\">
<Identity ByPrompt="AutoAttendantPrompt" WaitForIdentityTaskFinished="true">
<File>AutoAttendantPrompt\AutoAttendantPrompt.dll</File>
</Identity>
</Prompts>
- Save the config.xml
Restart UCC
The final step is restarting the UCC, so that the prompt can be loaded during startup.
Configure AutoAttendant Prompt
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