Configure AutoAttendant Prompt

Prerequisites

Before entering the AutoAttendant prompt, the prompt needs to be successfully loaded to take effect.

Install AutoAttendant Prompt

 

Change Announcements

  1. Open the Prompt List
  2. Edit "AutoAttendantPrompt"
  3. Change Welcome or AudioFile
  4. Save

 

Explanation per field

In order to manage AutoAttendant, the following field could be filled in:

 

Translate Text to T9

After adding a new contact or editing, the text needs to be translated to T9 format. This can be done by an script.

  1. Download the package
  2. Unzip package
  3. Fill in properties
    1. Site = URL or UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. site
    2. Username = User to connect to SharePoint
    3. Password = Password of User
  4. Open PowerShell as Administrator
  5. Run convertAutoAttendantItems.ps1

 

AutoAttendant Contacts Create/Edit/Remove

A Dial Codes can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.