Install UrlSipUri plugin

Install the plugin

This installation manual describes the installation process of the UrlSipUri plugin integration.

  • Extract the “UrlSipUriPlugin vx.x.x.zip” into a temporary install folder. Create a folder “UrlSipUri” in the folder which is configured on the A365 UCC server in the config.xml. e.g. c:\program files\anywhere365\plugins

  • Copy the extracted files into the installation folder.

 

Configuration

The name of the plugin is “UrlSipUriPlugin”. The name of the main file is UrlSipUriPlugin.dll.

Configuring the plugin in the UCC config file

Add the bold section of the XML into the Config.xml of the UCC. After the config.xml is added a UCC restart is required.

<PluginsPath>C:\program files\anywhere365\plugins\</PluginsPath>

<UnifiedContactCenter Name="ucc_name">

<SettingsProvider>sharepoint</SettingsProvider>

<SettingsUrl>http://sharepoint_setting_site/ucc_name </SettingsUrl>

<Crm path="UrlSipUri\" name="UrlSipUriPlugin">UrlSipUriPlugin.dll</Crm>

Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

 

SharePoint Settings

Please provide the following settings in the “Setting” list on SharePoint:

  • UseCrm

    • Set the value to “true”

  • UseStatistics

    • Set the value to “true”

  • CrmServer

    • Fill in the contact url template. For example: http://XXXX/?number={0}. This url link will be displayed in the name field of the extension window. The phone number or sip uri will be shown instead of the name of the caller. The zero between brackets in the url “{0}” will be replaced with the incoming phone number\ sip uri of the caller.

  • CrmDomain

    • It is possible to configure additional hyperlink fields in this setting. These hyperlinks will be in the following format:

<Label1|Displayvalue1:{0}|http://XXXX?TELNR={0}><Label2| Displayvalue2|http://YYYY>

The brackets <> are used to give the difference between the different url link settings. Each url link setting consists of 3 parts, separated by the | sign. These 3 parts are:

  1. The label of the hyperlink field in the extension window,

  2. The display value of the hyperlink in the extension window.

  3. The url link that will be used in the hyperlink field in the extension window.

The zero between brackets in the url “{0}” will be replaced with the incoming phone number\ sip uri of the caller.

 

Automatically open contact url in Extension Window

To open the contact url in Extension Window if a call is accepted. The following setting needs to be added to the web.config of the Extension Window and configured to “true”.

Example:

Configuration>

<appSettings>

<add key=”OpenContactUrl” value=”true” />

</appSettings>

</Configuration>