TOPdesk plugin for Core

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

An interface between Anywhere365 and TOPdesk might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

By connecting Anywhere365 to TOPdesk via this interface Agents not only receive incoming calls but also automatically receive the TOPdesk data of that caller. This occurs when a caller is identified via their phone number or customer id.