KPI Monitor plugin for Core
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
This plugin will provide monitoring tools for the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. service pool it is installed for.
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