KPI Monitor plugin for Core

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

This plugin will provide monitoring tools for the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. service pool it is installed for.‚Äč