Microsoft Dynamics 365 plugin for Core
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
Note These connectors are used for the Extension Window for Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server., Learn More
An interface between Anywhere365 and Microsoft Dynamics 365 might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.
By connecting Anywhere365 to MS Dynamics 365 via this interface Agents not only receive incoming calls but also automatically receive the MS Dynamics 365 data of that caller. This occurs when a caller is identified via their phone number or customer id.
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.