Configure Dynamics 2011 plugin

The Dynamics plug in folder contains "Wsp.Anywhere365.CrmCRM stands for Customer Relationship Management and is a method/technology for managing contacts of customers. CRM helps to offer each customer an individual value proposition based on its wishes. In addition, CRM makes it visible which customers represent higher value for the organization and therefore might be served in a different way..Module.Dynamics.dll.config", in here the plug in can be configured. Currently the plug in offers the following options

  • UseLeads: Automatically create a lead of accepted call if the incoming phone number / email is not found in CRM

    • TRUE = Create Lead

    • FALSE = Do nothing