Install Custom Sessions plugin

Installation of the plugin per UCC

1. Log in on the server on which the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. service is running.

2. Go to the plug ins folder (‘DRIVE:\program files\anywhere365\plugins\'). If it doesn't exist, create it.

3. Create a folder "CustomSessionPlugin" for the plugins folder.

4. Copy the dlls and included config files from the plug in package to this folder.
   

   Note In case the folder is already created and the plug in is in use by the UCC, the UCC will have to be stopped (check if stopping of the UCC is allowed).

   Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

 

Configure Plugin

Per UCC

1. Open file ‘Config.xml’ for editing purposes.

   Tip First make a backup of the file to prevent problems!

   6.3: C:\ProgramData\Anywhere365\CoreThe Core is the center of Anywhere365. It manages all the Dialogues.\Service\UnifiedContactCenterService\Config.xml

   6.0: C:\Program Files\Anywhere365\Core\Config.xml

   5.0: C:\Program Files\UCC\Config.xml

2. Add "Plugin" value below ‘SettingsURL’ of the UCC.

   <Plugin name="CustomSessionPlugin" path="C:\Program Files\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />

 

For UCC Service

1. Open file ‘Config.xml’ for editing purposes.

   Tip First make a backup of the file to prevent problems!

   6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

   6.0: C:\Program Files\Anywhere365\Core\Config.xml

   5.0: C:\Program Files\UCC\Config.xml

2. Add "Plugins" value below ‘Presence Provider’.

    <Plugins>
   <Plugin name="CustomSessionPlugin" path="C:\Program Files\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />
   </Plugins>

 

Configure UCC Settings

Plugin Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings:

Setting	Value	Scope
Enabled	TRUE	CustomSessionPlugin
Uri	http://fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS).:port Note FQDN = Can be internal facing address (Dialoguemanager to UCC) Port = Can be any free port.	CustomSessionPlugin

 

Settings list

1. Open the UCC Config page on SharePoint

2. Open the Settings list

3. Add the following setting:

   1. Key: DashboardServiceUrl

   2. Value: https://fqdn/dashboardservice

      Note Can be internal facing address (UCC to DashboardService) if dashboardservice is on the same machine as UCC.

 

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the UCC logs if Custom Session Plugin is successfully loaded

   6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

   6.0: C:\Program Files\Anywhere365\Core\Logs

   5.0: C:\Program Files\UCC\Logs

   2020-04-28 12:44:09,585 [5] xa DEBUG - CustomSessionPlugin - InitAsync() starting
   2020-04-28 12:44:09,585 [5] xa INFO  - CustomSessionPlugin.InitAsyncInternal
   2020-04-28 12:44:09,601 [5] xa DEBUG - CustomSessionPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=PluginSettings, FieldNames=ID, Title, wsp_ucc_ps_value, wsp_ucc_ps_scope, wsp_ucc_ps_prompt_LookupValue, wsp_ucc_ps_prompt))
   2020-04-28 12:44:09,601 [5] xa INFO  - PluginManager::StartAsync initialized [CustomSessionPlugin]. Will attempt to provide with lists [PluginSettings]

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