Custom Sessions plugin for Core
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
The Custom Sessions plugin allows external applications to create session in the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.. This allows for applications to use the rich functionality of the CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements..
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