Install CSV plugin

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

Installation of the plugin

  1. Log in on the server on which the UCC service is running.

  2. Go to the plug ins folder (‘DRIVE:\program files\anywhere365\plugins\'). If it doesn't exist, create it.

  3. Create a folder "CSV" for the plug ins folder.

  4. Copy the dlls and included config files from the plug in package to this folder.

    Note In case the folder is already created and the plug in is in use by the UCC, the UCC will have to be stopped (check if stopping of the UCC is allowed).

  5. Open file ‘CsvPlugin.dll.config’ for editing purposes.

    1. Change the key "Directory" to point the folder of the CSV.

    2. Change the key "Filter" to change the filename of the CSV.

  6. Open file ‘Config.xml’ for editing purposes.

    Tip First make a backup of the file to prevent problems!

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

    6.0: C:\Program Files\Anywhere365\Core\Config.xml

    5.0: C:\Program Files\UCC\Config.xml

  7. Add '<PluginsPath>DRIVE:\Program Files\Anywhere365</PluginsPath>' before the License.

    This new field should refer to the folder where all plug ins are stored.

    The top of the config.xml should contain:

    <?xml version="1.0" encoding="UTF-8"?>

    <config version="1.5">

    <PluginsPath>C:\Program Files\Anywhere365\</PluginsPath>

    <License>license.key</License>

  8. Add "Crm" value below ‘SettingsURL’ of the UCC.

    <Crm path="Plugins\CSV\" name="CsvPlugin">CsvPlugin.dll</Crm>

  9. Verify the path of plugin path with the Crm path.

  10. The UCC part in the config.xml should look like

    <UnifiedContactCenterName="ucc_app">

    <SettingsProvider>sharepoint</SettingsProvider>

    <SettingsUrl>http://domain.com/sites/ucc/ucc_</SettingsUrl>

    <Crm path="Plugins\CSV\" name="CsvPlugin">CsvPlugin.dll</Crm>

    </UnifiedContactCenter>

    Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

 

Configuring the UCC Share Point settings

  1. In your browser go the UCC SharePoint site.

  2. Click on ‘Settings’.

  3. Add setting ‘UseCRM’ with value 'True'.

  4. Add setting ‘UseStatistics’ with value 'True'.

    Note Please note that it could be necessary to restart the UCC service in order for the UCC service to use the new settings.