Install Call Controls plugin

Prerequisites

• Core v 8.0.22 or higher

• Installed and working Event Forwarder Plugin

 

Installation of the plugin per UCC

1. Log in on the server on which the UCC service is running.

2. Go to the plug ins folder (‘DRIVE:\program files\anywhere365\plugins\'). If it doesn't exist, create it.

3. Create a folder "CallControlsPlugin" for the plugins folder.

4. Copy the dlls and included config files from the plug in package to this folder.
   

   Note In case the folder is already created and the plug in is in use by the UCC, the UCC will have to be stopped (check if stopping of the UCC is allowed).

   Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

 

Configure Plugin

Per UCC

1. Open file ‘Config.xml’ for editing purposes.

   Tip First make a backup of the file to prevent problems!

   6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

   6.0: C:\Program Files\Anywhere365\Core\Config.xml

   5.0: C:\Program Files\UCC\Config.xml

2. Add "Plugin" value below ‘SettingsURL’ of the UCC.

   <Plugin name="CallControlsPlugin" path="C:\Program Files\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />

 

For UCC Service

1. Open file ‘Config.xml’ for editing purposes.

   Tip First make a backup of the file to prevent problems!

   6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

   6.0: C:\Program Files\Anywhere365\Core\Config.xml

   5.0: C:\Program Files\UCC\Config.xml

2. Add "Plugins" value below ‘Presence Provider’.

    <Plugins>
   <Plugin name="CallControlsPlugin" path="C:\Program Files\Anywhere365\Plugins\CallControlsPlugin" file="Wsp.Anywhere365.CallControlsPlugin.dll" />
   </Plugins>

 

Configure UCC Settings

Plugin Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings:

Setting	Value	Scope
Enabled	TRUE	CallControlsPlugin
Uri	http://fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]:port Note: FQDN = Can be internal facing address (Remote Call Controls to UCC) Port = Can be any free port.	CallControlsPlugin

 

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the UCC logs if Call Controls Plugin is successfully loaded

   6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

   6.0: C:\Program Files\Anywhere365\Core\Logs

   5.0: C:\Program Files\UCC\Logs

   2020-07-21 08:36:25,060 [9] aa2 DEBUG - CallControlsPlugin - InitAsync() starting
   2020-07-21 08:36:25,060 [9] aa2 INFO  - CallControlsPlugin.InitAsyncInternal
   2020-07-21 08:36:25,060 [9] aa2 DEBUG - CallControlsPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=PluginSettings, FieldNames=ID, Title, wsp_ucc_ps_value, wsp_ucc_ps_scope, wsp_ucc_ps_prompt_LookupValue, wsp_ucc_ps_prompt))
   2020-07-21 08:36:25,076 [9] aa2 INFO  - PluginManager::StartAsync initialized [CallControlsPlugin]. Will attempt to provide with lists [PluginSettings]

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