Install AFAS Profit plugin

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

Installation of the plugin

  1. Log in to the server on which the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. service is running.

  2. Go to the plug ins folder (‘DRIVE:\program files\anywhere365\plugins\'). If it doesn't exist, create it.

  3. Create a folder "AFAS" for the plugins folder.

  4. Copy the dlls and included config files from the plugin package to this folder.

    Note In case the folder is already created and the plug in is in use by the UCC, the UCC will have to be stopped (check if stopping of the UCC is allowed).

  5. Open file ‘Config.xml’ for editing purposes.

    Tip First make a backup of the file to prevent problems!

    6.3: C:\ProgramData\Anywhere365\CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements.\Service\UnifiedContactCenterService\Config.xml

    6.0: C:\Program Files\Anywhere365\Core\Config.xml

    5.0: C:\Program Files\UCC\Config.xml

  6. Add '<PluginsPath>DRIVE:\Program Files\Anywhere365\</PluginsPath>' before the License.
    This new field should refer to the folder where all plugins are stored.
    The top of the config.xml should contain:

    <?xml version="1.0" encoding="UTF-8"?>

    <config version="1.5">

    <PluginsPath>C:\Program Files\Anywhere365\</PluginsPath>


  7. Add "CrmCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions." value below ‘SettingsURL’ of the UCC.

    <Crm name="CrmPluginAfas" path="plugins\AFAS\">Wsp.Anywhere365.Crm.Module.AfasProfit.dll</Crm>

  8. Verify the path of plugin path with the Crm path.

  9. The UCC part in the config.xml should look like




    <Crm name="CrmPluginAfas" path="plugins\AFAS\">Wsp.Anywhere365.Crm.Module.AfasProfit.dll</Crm>


Note Please note that it is necessary to restart the UCC service in order for the UCC service to use the plugin.

Configuring the UCC Share Point settings

  1. In your browser go to the UCC SharePoint site.

  2. Click on ‘Settings’.

  3. Add setting ‘UseCRM’ with value 'True'.

  4. Add setting ‘UseStatistics’ with value 'True'.

Note Please note that it could be necessary to restart the UCC service in order for the UCC service to use the new settings.

Configuring the AfasProperties.xml (Required settings to communicate with the AFAS connector)

  1. Log in to the server on which the UCC service is running.

  2. Go to the plugins folder (‘DRIVE:\program files\anywhere365\plugins\').

  3. Edit Afasproperties.xml and replace:

    1. CustomerNumberAFAS = Customer number in AFAS Profit

    2. Token of the customer = Customer token of AFAS Profit

    <?xml version="1.0" encoding="utf-16"?>

    <AfasProperties xmlns:xsd="" xmlns:xsi="">



    <Token>[Token of the customer]​</Token>