Active Directory plugin for Core

An interface between Anywhere365 and Active Directory might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

Active Directory is the central repository in which all objects in an enterprise and their respective attributes are stored. It is a hierarchical, multi-master enabled database, capable of storing millions of objects. Because it is multi-master, changes to the database can be processed at any given domain controller (DC) in the enterprise regardless of whether the DC is connected or disconnected from the network.

By connecting Anywhere365 to Active Directory via this interface Agents not only receive incoming calls but also automatically receive the Active Directory data of that caller. This occurs when a caller is identified via their phone number or customer id.