Core - Enterprise Plus

Introduction

With the Enterprise Plus License, you will be able to use additional Services for separate UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.’s.

 

Advantages

Below a list of the advantages of using Enterprise plus:

• Run multiple instances of the CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. service
• Restart UCC separately without restarting all UCCs
• Run multiple versions parallel
• KPI's per service instance
• Logging per service instance

---

Did you find this page helpful?

Yes No