Below a list of various functional and technical scenarios for Anywhere365:
- How to change number with Outbound Calls
- How to check UCC is Running
- How to configure Callback
- How to configure GDPR (Forget Customer) script
- How to configure message when no agents available
- How to configure Music on Hold
- How to configure Queued Callback
- How to configure Skype chat
- How to configure teams hunter
- How to configure transcription
- How to configure UCC Timezone
- How to connect to Azure SQL
- How to encrypt connection strings
- How to enable screen sharing in UCC
- How to handle customer voicemails with Autonomous Dialer
- How to handle customer voicemails with Campaign Dialer
- How Machine Learning Based Routing works
- Learn about PSTN Agents
- How to change frontendpool for Trustedapplicationendpoints
- How to change password for Anywhere365 Service Account
- How to enable draining state
- How to migrate to new application server
- How to update SharePoint Template with minimum downtime
- How to move Anywhere365 Web Service to another machine
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