Warning: Anywhere365 customers and partners deploying or considering deploying recent Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. Server 2015 Cumulative Updates or have Skype for Business Server 2019.
Microsoft has acknowledged that the recent Skype for Business Server 2015 Cumulative Update (CU8 and CU9) has introduced an undesired anomaly in the SfBSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. Conferencing Server service. The anomaly can lead to a deadlock when 2 incoming calls are routed simultaneously to two different queues using UCMAMicrosoft Unified Communications Managed API (UCMA) is used primarily to build middle-tier applications that work with Microsoft Lync / Skype for Business Server. and each call is then transferred to the other queue. The anomaly will cause UCMA to deadlock in the AVMCU Service, causing AVMCU to stop processing all other incoming request and wait (perpetually) for the deadlock to be resolved.
Resolved: Microsoft has a fix in CU10. We strongly recommend not to install CU8 and CU9
For more information visit this Microsoft Support page
Before starting make sure the server requirements are met.
Before starting the installation, make sure the following preparations are taken.
Install SharePoint Template
After the prerequisites the SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 can be installed.
Install the first UCC
After the SharePoint Template the first UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. can be installed.
(Optional) Install extra UCC's
When the first UCC is installed, up and running, a second UCC's might be needed to complete the Callflow.
(Optional)Create extra Endpoints
For some UCC's multiple Endpoints are needed to compete the Callflow
(Optional)Useful (Skype for Business) PowerShell command's
A list of useful PowerShell commands to search and edit Trusted Applications and Trusted Application Endpoints.
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