Install the first UCC

Pre-install checks

  1. Start Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. Server Management Shell, use the Get-CsManagementStoreReplicationStatus command and check if UpToDate is true.
  2. Check the Skype for Business Server Deployment Wizard if steps 1 and 3 are completed.
  3. When a failover install is done, check if all servers are within the same pool. Type Get-CsTrustedApplicationComputer in Skype for Business Server Management Shell.
  4. When installing on a Lync2013 / Skype for Business server make sure the installation dvd is mounted.

 

Install Core

  1. Copy CoreThe Core is the center of Anywhere365. It manages all the Dialogues. Install files to the Anywhere365 Server, for example drive:\install.

  2. Make sure that the .zip package is unblocked:

    1. Right click on the .zip file and choose ‘properties’

    2. Then click Unblock and Apply

  3. Unpack .zip package.

  4. Edit properties file (properties.ps1)

    1. Set an application id, used for trusted endpoints + SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address

      $AppId = "< application id >"

      Warning Use lowercases and no spaces.

    2. Set the domain name of the service account

      $domain = "<domain name>"

    3. Set the service account name without the domain name

      $account = "<service acount name> (no domain)"

    4. Set the application pool fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS).

      $AppPoolName = "< app pool fqdn of the Anywhere365 server>"

      Tip You can look this up in PowerShell: Get-CsTrustedApplicationPool | select PoolFqdn | Sort PoolFqdn

    5. Specify a port number

      $Port = 6000

    6. Specify the sip domain name

      $SipDomain = "< sip domain name (domain.com)>"

    7. (Optional) Specify the Settingsurl

      $settingsUrl = "<settingsurl>"

  5. Save the properties file.

    Warning Make sure Skype for Business DVD is mounted.

  6. Open power shell as administrator

  7. (When using pre Windows 2012 R2) Set-ExecutionPolicy remotesigned

    1. Y

  8. Navigate to extracted files

  9. Run installUCC.ps1

    drive:\Install\UCC-xx> .\InstallUCC.ps1

    1. This will take some time

    2. Red text means an error, check the error before restarting

      1. Error: "Grant-CsConferencingPolicy: Wait a minute and start installUCC.ps1 again

      2. Error: Remote PowerShell: Run create LyncObjectsscript on Front End Server

  10. During the installation 3 prompts will be offered

    1. Enter password for ...- Enter the password of the account entered in the properties.ps1

    2. Do you want to install a local SQL-Express instance? - If Local SQL Express will be used, select yes.

    3. Please select disk letter for install location - When the server has multiple disks, select the correct disk. (will be skipped of only 1 disk is available)

  11. Read the warnings very carefully to see whether the server needs a reboot.If not sure, just reboot the server.

 

Adding License Key

  1. Request Key at WORKSTREAMPEOPLE

  2. Receive License Key from WORKSTREAMPEOPLE

  3. Copy key to

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

    6.0: C:\Program Files\Anywhere365\Core\

    5.0: C:\Program Files\UCC\

  4. Configure license in Config.xml (Example file provided in Core installation media folder.)

  5. Copy config.xml to

    6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

    6.0: C:\Program Files\Anywhere365\Core\Config.xml

    5.0: C:\Program Files\UCC\Config.xml

 

Install SharePoint Template

Installation

 

Configuring configuration page

SharePoint Template - Configure Site

 

Starting UCC

Configure UCC