Install Extra UCC

Introduction

In this manual the steps are described to add an extra UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. on Skype.

 

Configuration

  1. Every UCC CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. version media file has the "InstallEXTRAUCC.ps1" script.
    6.4 or higher: Located in the Install Root.
    6.3 or lower: Located in the "HELPER SCRIPTS" folder.
  2. Edit properties file (properties.ps1)

    1. Set an application id, used for trusted application and the trusted application endpoints.

      $AppId = "< application id >"

      Warning Use lowercases and no spaces.

    2. Set the domain name of the service account

      $domain = "<domain name>"

    3. Set the service account name without the domain name

      $account = "<service account name> (no domain)"

    4. Set the application pool fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]

      $AppPoolName = "< app pool fqdn >"

      Note You can look this up in PowerShell:
      Get-CsTrustedApplicationPool | select PoolFqdn | Sort PoolFqdn

    5. Specify a port number (note must be unique)

      $Port = 6001

    6. Specify the sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. domain name

      $SipDomain = "< sip domain name (domain.com)>"

    7. (Optional) Specify the Settingsurl

      $settingsUrl = "<settingsurl>"

  3. Save the properties file.

  4. Open power shell as admin

  5. (When using pre Windows 2012 R2) Set-ExecutionPolicy remotesigned, Y

  6. Run installEXTRAUCC.ps1

    1. This will take some time

    2. Red text means an error, check the error before restarting

  7. Script prompts for display name and LineURI. These options can be optionally set.

 

Continue

Continue reading on how to create and extra UCC.

Creating extra configuration site

SharePoint Template - Configure Site

Start UCC

Configure UCC