Install Extra UCC

Introduction

In this manual the steps are described to add an extra UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. on Skype.

 

Configuration

  1. Every UCC CoreThe Core is the center of Anywhere365. It manages all the Dialogues. version media file has the "InstallEXTRAUCC.ps1" script.
    6.4 or higher: Located in the Install Root.
    6.3 or lower: Located in the "HELPER SCRIPTS" folder.
  2. Edit properties file (properties.ps1)

    1. Set an application id, used for trusted endpoints + SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address

      $AppId = "< application id >"

      Warning Use lowercases and no spaces.

    2. Set the domain name of the service account

      $domain = "<domain name>"

    3. Set the service account name without the domain name

      $account = "<service account name> (no domain)"

    4. Set the application pool fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS).

      $AppPoolName = "< app pool fqdn >"

      Note You can look this up in PowerShell:
      Get-CsTrustedApplicationPool | select PoolFqdn | Sort PoolFqdn

    5. Specify a port number (note must be unique)

      $Port = 6001

    6. Specify the sip domain name

      $SipDomain = "< sip domain name (domain.com)>"

    7. (Optional) Specify the Settingsurl

      $settingsUrl = "<settingsurl>"

  3. Save the properties file.

  4. Open power shell as admin

  5. (When using pre Windows 2012 R2) Set-ExecutionPolicy remotesigned

    1. Y

  6. Run installEXTRAUCC.ps1

    1. This will take some time

    2. Red text means an error, check the error before restarting

  7. Script prompts for display name and LineURI. These options can be optionally set.

 

Creating extra configuration site

SharePoint Template - Configure Site

 

Start UCC

Configure UCC