Extra Endpoint

Purpose

Extra endpoint can be used in a UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. as Modality Endpoints. Modality Endpoint can be used for additional phone numbers, prio endpoint, alternative call flows and more.

 

Set extra endpoint

  1. Open Skype Management Shell as Administrator

  2. Navigate to the "Extra Endpoint" script in the HELPERSCRIPT folder (send with each version of the CoreThe Core is the center of Anywhere365. It manages all the Dialogues.).

  3. Run the ExtraEndpoint.ps1

  4. Select the UCC Application on which an extra endpoints needs to be added

  5. Enter the SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address for the Endpoint (remember start with sip:)

    Warning Use lower cases.

  6. (Optional) Enter a Display Name for the Endpoint (this can also be done later)

  7. (Optional) Enter a LineURI for the Endpoint (this can also be done later)

 

(Optional) Configure Endpoint