Configure AttendantService Security

Purpose

By default all users who can reach the AttendantService url, can get data in their client. For security reasons this can be limit to only specific AD users per UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..

 

Configuration

  1. Go to:C:\inetpub\wwwroot\AttendantService

  2. Open the Web.config file (with notepad or another editor as administrator)

  3. Insert the correct UCC name. Use a comma when multiple UCC’s must be secured. For example:

    <add key="secure_uccs" value=" ucc_name01,ucc_name02,ucc_name03 "/>

  4. Insert the correct UCC name,domain and users, which must have access to the DashboardService.

    1. You can add multiple users for one UCC and/or you can add multiple users for multiple UCC’s.
      To do this, use ‘;’ for split per group, ‘:’ for split ucc per user and‘,’ to split per user.
      For example:

      <add key="users_for_secureucc"value=" ucc_name01:domain\username01,domain\username02;uccname_02:domain\username01,Domain\username02 "/><!-- ';' splits group, ':' splits uccfrom users, ',' splits users -->

    2. In this case, username01 and username02 have access to ucc_name01 and ucc_name02