Dialogue Cloud

SharePoint Online Authentication for Anywhere 365 Dialogue Cloud Microsoft Entra ID App-Only

Microsoft Entra ID Formerly known as Azure Active Directory (or Azure AD, or AAD) App-Only is Microsoft's preferred and soon only model to grant an application access to SharePoint Online. This article describes the steps that are required, after you have created your SharePoint UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Sites, to enable this authentication method for Anywhere365 Dialogue Cloud to access your SharePoint Online.

Warning

The description in this article is not for creating new UCC sites, only for granting consent/access to Dialogue Cloud for sites you should have already created.

For creating new Anywhere365 UCC Sites you can use your own created Microsoft Entra ID Formerly known as Azure Active Directory (or Azure AD, or AAD) App and certificate. Please refer to the steps on:
New method for OneUCC Site Install using PnP.PowerShell.

Summary

Authentication consists of the following three steps:

  1. Grant consent to a regional Anywhere365 Dialogue Cloud Microsoft Entra ID Enterprise Application.
  2. Set permissions for this consented Enterprise App for all your UCC SharePoint Sites (PowerShell script available).
  3. Have this new authentication method applied to your UCCs (Partner Portal request).

Detailed Steps