Dialogue Cloud

SharePoint Online Authentication for Anywhere 365 Dialogue Cloud Azure AD App-Only

Azure AD App-Only is Microsoft's preferred model to grant an application access to SharePoint Online. This article describes the steps that are required to enable this authentication method for Anywhere365 Dialogue Cloud to access your SharePoint Online, once you have created your UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. SharePoint sites and Site Collections.

Note: For a similar method using your own Azure AD App to create Anywhere365 UCC Site Collections and Sites please refer to the Ucc.Creator installation manual on Anywhere365 SharePoint UCC Site Creator


Authentication consists of the following three steps:

  1. Grant consent to the Anywhere365 Dialogue Cloud Azure AD Application.
  2. Configure permissions for this Azure AD App on one or more specific SharePoint Site Collections.
  3. Apply this Authentication Method to your UCCs.

Detailed Steps