Install Campaign Dialer

Note Enterprise license and higher

Requisite

  • SharePoint Template must be at least 3.3

 

Installation

  1. Add setting "EnableOutboundDialer" to Settings list with value "True".

  2. The UCC setting "OutboundDialerDeclineRetry" can be used to specified the number of retries

  3. The UCC setting "OutboundDialerDeclineRetryTime" can be used to specify the number of minutes between retries

  4. (Optional) The UCC setting "StartOutboundDialerOnStartup" can be set to true to automatically start during startup. (Instead of Supervisor command)

 

Assigning voice policies

To allow the main endpoint to call numbers or sip-addresses outside the UCC, the correct voice policies should be assigned. Policies could be viewed and adapted in the LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. or Skype for Business server.

If you use policies which limit users to start a conference or make a call to the external numbers you probably should assign the policy to the endpoints to allow the campaign dialer to call to customers.

In PowerShell you could use the command

grant-csvoicepolicy–identity sip:ucc_name@domain.com –policyname “Example policy”

 

Activating

The final step is turning the dialer on. This can be done by a supervisor (user role) typing the command "startdialer" to the UCC by using IM.

 

Optional Dialer Settings

For the Campaign Dialer additional settings are available to tweak the system. More information can be found here.