Categories

Campaign Dialer

Note Previous called the Outbound Dialer

Note Enterprise license or higher.

The Campaign Dialer is a dialer which uses a list of invite records to be called. Each invite has a required skill. The dialer first searches for an available agent and creates a session in which the agent is hunted. After this step, the customer is called to join the session.

 

 

Scenario

Call Back

A popular feature of the campaign dialer is the Call Back feature. This feature enables customer to leave their phone number and be called back direclty by an available agent. For example when the contact center is closed, full, no agents available or when the customer have waited in the queue for a long time.

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Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Dialogue Intelligence

Agent Management

Dialogue Management

Characteristics

Content Management

Extensions

Agent Functionality

Dialogue Provider