Dialogue Cloud

Campaign Dialer

Note: Previous called the Outbound Dialer

Note: An Enterprise license or higher is required to access these features.

The Campaign Dialer is a dialer which uses a list of invite records to be called. Each invite has a required skill. The dialer first searches for an available agent and creates a session in which the agent is hunted. After this step, the customer is called to join the session.



Scenario Call Back

A popular feature of the campaign dialer is the Call Back feature. This feature enables customer to leave their phone number and be called back direclty by an available agent. For example when the contact center is closed, full, no agents available or when the customer have waited in the queue for a long time.

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Features Values

Note: Some features are only available with specific licenses. These are indicated by the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)


Small Business



Enterprise Plus


Dialogue Intelligence

Agent Management

Dialogue Management


Content Management


Agent Functionality

Dialogue Provider