Configure Announcement for CallMe
Note Enterprise license and higher
After the customer enters their phone number, the CallMeThe CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs. will call the customer and play a announcement to press 1 to be connected. By default the message in "Welcome. Press one to be connected to our contact center." and played with English Text to Speech.
- Login on the UCC Server.
- Open the appSettings.config of the CallMe (in C:\Program Files\callme)
- Change the following settings
<add key="TextToSpeech" value="Welcome. Press one to be connected to our contact center." />
<add key="TextToSpeechCulture" value="en-GB" />
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