Bridg

The Bridg app enables you to receive UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. calls including CRMCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions. information on your cellphone. This enables the Agent to: see the customer details, browse through case information, transfer the call to other Agents or skill groups and finally classify the call for reporting purposes. It is available on both iPhone and Android.

This makes the app ideal for all your mobile employees: Sales and Account managers, Customer Trusted Advisors, Bank and Financial Advisors who receive customer calls while being on the road. It also allows Contact Center supervisors to add additional Agents during peak hours.

 

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Bridg and the UCC

The Bridg service pushes a notification about an UCCs incoming call to a Bridg app user using the phone number of the device. This can be configured in two ways:

• Configure a Forward skill with a phone number, the notification will be send directly.
• Set up the Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server./LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. client to forward calls to your mobile phone, the notification will be sent to the device after the user has picked up the phone.

Next to notification the apps allows transfers to another skill, including all (non-chat) skills other than Forward skills. Please read the Apps to set up various skills.

The Bridge service can be linked to multiple UCCs. As skills, Agents and classification codes are all known by the system, the push notification will contain just the skills, Agents and Classification codes valid for that call.

Features Values

 

Agent Management

Extensions

Content Management