Bridg

Note Additional Anywhere365 BRIDG license needed.

Note Enterprise license and higher

The Bridg app enables you to receive UCC calls including CRM information on your cellphone. This enables the Agent to: see the customer details, browse through case information, transfer the call to other Agents or skill groups and finally classify the call for reporting purposes. It is available on both iPhone and Android.

This makes the app ideal for all your mobile employees: Sales and Account managers, Customer Trusted Advisors, Bank and Financial Advisors who receive customer calls while being on the road. It also allows Contact Center supervisors to add additional Agents during peak hours.

 

Video

 

Bridg and the UCC

The Bridg service pushes a notification about an UCCs incoming call to a Bridg app user using the phone number of the device. This can be configured in two ways:

Next to notification the apps allows transfers to another skill, including all (non-chat) skills other than Forward skills. Please read the Skills to set up various skills.

The Bridge service can be linked to multiple UCCs. As skills, Agents and classification codes are all known by the system, the push notification will contain just the skills, Agents and Classification codes valid for that call.

Get it on Google Play
Get it on the App Store

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Management

Extensions

Content Management