Bridg

Note Enterprise or higher and additional Anywhere365 BRIDG license needed.

The Bridg app enables you to receive UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. calls including CRMCRM stands for Customer Relationship Management and is a method/technology for managing contacts of customers. CRM helps to offer each customer an individual value proposition based on its wishes. In addition, CRM makes it visible which customers represent higher value for the organization and therefore might be served in a different way. information on your cellphone. This enables the Agent to: see the customer details, browse through case information, transfer the call to other Agents or skill groups and finally classify the call for reporting purposes. It is available on both iPhone and Android.

This makes the app ideal for all your mobile employees: Sales and Account managers, Customer Trusted Advisors, Bank and Financial Advisors who receive customer calls while being on the road. It also allows Contact Center supervisors to add additional Agents during peak hours.

 

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Bridg and the UCC

The Bridg service pushes a notification about an UCCs incoming call to a Bridg app user using the phone number of the device. This can be configured in two ways:

Next to notification the apps allows transfers to another skill, including all (non-chat) skills other than Forward skills. Please read the General to set up various skills.

The Bridge service can be linked to multiple UCCs. As skills, Agents and classification codes are all known by the system, the push notification will contain just the skills, Agents and Classification codes valid for that call.

Get it on Google Play
Get it on the App Store

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Management

Extensions

Content Management