Categories

Bot Manager

Note Enterprise Plus License Only

​​​​​​Introduction of Bot Framework

Bot Framework is an API which supports multiple instant messaging channels (like Facebook, Telegram, Skype, Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses., etc.). This API has one simple interface for all these channels. The message flow is as follows:

The more channels Microsoft adds to Bot Framework, the more channels the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. will support out of the box.

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Dialogue Provider