Bot Manager

Note Enterprise Plus License Only

​​​​​​Introduction of Bot Framework

Bot Framework is an API which supports multiple instant messaging channels (like Facebook, Telegram, Skype, Skype for Business, etc.). This API has one simple interface for all these channels. The message flow is as follows:

The more channels Microsoft adds to Bot Framework, the more channels the UCC will support out of the box.


Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)


Small Business



Enterprise Plus


Dialogue Provider