Bot Manager

Note Enterprise Plus License Only

​​​​​​Introduction of Bot Framework

Bot Framework is an API which supports multiple instant messaging channels (like Facebook, Telegram, Skype, Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server., etc.). This API has one simple interface for all these channels. The message flow is as follows:

The more channels Microsoft adds to Bot Framework, the more channels the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. will support out of the box.


Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)


Small Business



Enterprise Plus


Dialogue Provider