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Install Autonomous Dialer

Note Enterprise license and higher

Prerequisite

  • SharePoint Template must be at least 5.2

 

Installation

  1. Add setting "EnableAutonomousDialer" to Settings list with value "True".

  2. UCC setting "OutboundDialerDeclineRetry" can be used to specified the number of retries

  3. UCC setting "OutboundDialerDeclineRetryTime" can be used to specify the number of minutes between retries

  4. UCC setting "MaxDialerSessions" sets the maximum number of sessions at the same time. Zero means no limit (default is 0)

  5. (Optional) The UCC setting "StartAutonomousDialerOnStartup" can be set to true to automatically start during startup. (Instead of Supervisor command)

 

Assigning voice policies

To allow the main endpoint to call numbers or sip-addresses outside the UCC, the correct voice policies should be assigned. Policies could be viewed and adapted in the LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. or Skype for Business server.

If you use policies which limit users to start a conference or make a call to the external numbers you probably should assign the policy to the endpoints to allow the autonomous dialer to call to customers.

In PowerShell you could use the command

 grant-csvoicepolicy–identity sip:ucc_name@domain.com –policyname “Example policy”