Reception Attendant for Microsoft Teams

Note Additional Anywhere365 WebAgent license required.

Introduction

For us the reception has always been one of the role models of a Contact Center, with some specific features. A receptionist is here to receive your visitors and give them a great welcome experience. They are often the first business contact a person will meet. A receptionist who possesses strong skills in courtesy, tact and diplomacy is an asset to your organization. Especially when provided with the right technology.

 

To provide the Reception Attendant for Microsoft Teams, we utilize the following products and components:

 

With this we can provide the following key features for the Reception Attendant:

  • Delight Transfer, Learn More

    Optimize transparency and guidance and massively impact customer experience

  • Timeline, Learn More

    See the whole customer journey from accepting to forwarding and closing the call

  • Calendar, Learn More

    See availability from colleague’s Teams client and simply drag and drop contacts to them

 

Overview