How to use the Federated Attendant Console with Teams

Introduction

If your organization made the move to a Teams environment and you still want to use the Attendant client, you can use the FederatedFederation makes it possible to communicate with customers, suppliers, partners and others, via Lync Server 2010 and Lync Server 2013, which are not in the same Lync environment. Attendant Console model. This enables you to transfer to different types of users (Teams, Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. and PSTN) directly from one client.

 

How to use

To use the Federated Attendant Console model you need:

  • Skype Online user or Skype for Business user
  • Reception Attendant
  • Graph Search plugin, Learn More

With the Graph Search you can directly search into your Teams directory.

 

Supported Scenario's

Transfer

How

Example destination

Agent direct transfer to Teams User (graph tenant)

Graph Search

user@domain.com

Agent consultative transfer to Teams User (graph tenant)

Graph Search

user@domain.com

Agent direct transfer to PSTN

Dial pad

+316…....

Agent consultative transfer to PSTN

Dial pad

+316…....

Agent direct transfer to Skype User (same tenant)

Default Search

user@domain.com

Agent direct transfer to Skype User (different tenant)

Default Search

user@federateddomain.com

Agent consultative transfer to Skype User (same tenant)

Default Search

user@domain.com

Agent consultative transfer to Skype User (different tenant)

Default Search

user@federateddomain.com