How to use the Federated Reception Attendant for Skype for Business Console with Teams

Introduction

If your organization made the move to a Teams environment and you still want to use the Attendant client, you can use the FederatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. Attendant Console model. This enables you to transfer to different types of users (Teams, Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. and PSTN) directly from one client.

 

How to use

To use the Federated Attendant Console model you need:

  • Skype Online user or Skype for Business user
  • Reception Attendant
  • Graph Search plugin, Learn More

With the Graph Search you can directly search into your Teams directory.

 

Supported Scenario's

Transfer

How

Example destination

Agent direct transfer to Teams User (graph tenant)

Graph Search

user@domain.com

Agent consultative transfer to Teams User (graph tenant)

Graph Search

user@domain.com

Agent direct transfer to PSTN

Dial pad

+316…....

Agent consultative transfer to PSTN

Dial pad

+316…....

Agent direct transfer to Skype User (same tenant)

Default Search

user@domain.com

Agent direct transfer to Skype User (different tenant)

Default Search

user@federateddomain.com

Agent consultative transfer to Skype User (same tenant)

Default Search

user@domain.com

Agent consultative transfer to Skype User (different tenant)

Default Search

user@federateddomain.com