Note Corporate license or higher.
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
This plugin adds a record button to the Attendant's top bar. This way, users are able to pause and resume the ongoing recording (the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. must have UseAudioRecording set to true).
The functionality is in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
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