GoLive! Online Manual Record Button plugin for Attendant
Note Corporate license or higher.
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
Introduction
This plugin adds a record button to the Attendant's top bar. This way, users are able to pause and resume the ongoing recording (the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. must have UseAudioRecording set to true).
The functionality is in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Preview
Did you find this page helpful?
Yes No
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Great!
Thanks for taking the time to give us some feedback.