Note Enterprise Plus License Only
Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.
The plugin allows you to save, delete and look at the unanswered outbound dialer calls.
When accessing to the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. home page you can find Outbound Dialer Calls under the tab Dialogue Management. The calls that are not yet handled will be shown in the attendant plugin.
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