Install CRM plugin

Introduction

Below the steps in to install the CRMCRM stands for Customer Relationship Management and is a method/technology for managing contacts of customers. CRM helps to offer each customer an individual value proposition based on its wishes. In addition, CRM makes it visible which customers represent higher value for the organization and therefore might be served in a different way. plugin for the Reception Attendant. In addition the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. need to be loaded in with a plugin, Learn More

Installation

1. Start the installer (msi) for the CRM Plugin.
   

2. Click “Next”.
   

3. Read the “End-User License Agreement” and check “I accept the terms in the License Agreement”.

4. Click “Next”.

5. Click “Next” again.

6. Click “Install”.

7. When a “User Account Control” window appears requesting permissions, approve by clicking “Yes”.

8. After installation Click “Finish”.

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