CRM plugin for Attendant

Introduction

The plugin shows the Contacts data retrieved from the context channel that is also shown in the extension window in the Attendant, when said data is retrieved when making a call through an UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..

 

Preview