Call History plugin for Reception Attendant for Skype for Business


With this plugin the Attendant user is able to view its call history. Not only calls from the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. are visible. but also the personal calls can be viewed here. It's also possible for the user to immediately call back the persons from this list or throw away the calls from the list. Calls can also be sorted in type (All, Incoming, Outgoing and Missed)